Thank you for using BeMoonAI!

At BeMoonAI, operated by BRACAIOLI TECNOLOGIA, EMPREENDIMENTOS E NEGÓCIOS DIGITAIS ("Company", "we" or "our"), we respect your privacy and are committed to protecting the personal information collected. This Privacy Policy describes our practices regarding the collection, use, and sharing of personal data when using our services, including our website, applications, and other digital platforms ("Services").

1. Personal Data Collected

We collect personal information in different ways:

Data provided by you:

• Account information: Name, email, login credentials, date of birth, payment information, and transaction history.
• User content: Data provided when using our Services, including messages, files, images, and audio.
• Communication information: Data provided when contacting us via email or social media.

Automatically collected data:

• Access logs: IP address, browser type, device, date, and time of interaction.
• Usage data: How you interact with our Services, including functionality used and time spent.
• Location: We may determine your approximate location based on your IP or, when authorized, access precise GPS information.
• Cookies and similar technologies: We use cookies to improve your experience. For more information, see our Cookie Policy.

Data obtained from third parties:

• Security partners: For fraud prevention and abuse detection.
• Marketing service providers: For identification of potential new users.
• Public sources: To improve AI models and services offered.

2. Use of Personal Data

We use your personal data for the following purposes:

• Provision and improvement of Services: Personalization of experiences, development of new features, and performance analysis.
• Security and compliance: Detection and prevention of fraud, security breaches, and abuse.
• Communication with users: Notifications about updates, promotions, and administrative information.
• Legal compliance: Compliance with legal obligations and applicable regulations.

3. Sharing of Personal Data

We may share your personal data in the following cases:

• Suppliers and service providers: Third-party companies that assist in the execution of our services, such as hosting, payments, and technical support.
• Business transfers: In case of merger, acquisition, or sale of assets, your data may be transferred.
• Government authorities: For compliance with legal obligations and collaboration with official investigations.
• Other users and third parties: When you share information publicly or interact with third-party services.

4. Data Retention

We keep your personal data for as long as necessary to provide our services, comply with legal obligations, and ensure security. The retention period varies according to:

• The purpose of processing;
• The nature and sensitivity of the data;
• Applicable legal requirements.

5. Your Rights

Depending on your location, you may have rights such as:

• Access and correct your personal data.
• Delete or restrict the use of your data.
• Object to the processing of your data.
• Request the portability of your data.
• Revoke your consent for processing.

6. Data Security

We implement security measures to protect your data against unauthorized access, improper alterations, or leaks. However, no system is completely secure, and we encourage users to adopt good security practices.

7. Use by Children

Our Services are not intended for children under 13 years of age. If we become aware that we have collected data from a child, we will take steps to delete it.

8. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes and recommend reviewing this page regularly.

9. Data Deletion

BeMoonAI respects your right to control your personal data. You can request the deletion of your data through the following methods:

9.1 For users accessing via Facebook:

If you use Facebook to access BeMoonAI, you can delete your data through one of the following methods:

1. Through Facebook settings:
   • Access your Facebook settings at facebook.com/settings
   • Navigate to "Apps and Websites"
   • Locate BeMoonAI in the app list and click "Remove"
   • This will automatically send a deletion request to our servers
2. Directly on our website:
   • Access your user profile at bemoonai.com/profile
   • Click on "Privacy Settings"
   • Select "Request Data Deletion"
   • Confirm your request

9.2 For all users:

Regardless of how you access our services, you can request the deletion of your data through the following methods:

1. Support email:
   • Send an email to [email protected] with the subject "Data Deletion Request"
   • Include the email or username associated with your account
   • Our team will process your request within 30 days
2. Direct contact:
   • Contact us at the following address: Rua Rio de Janeiro, 243, Sala 802 | CEP: 30160-040 | Centro | Belo Horizonte | MG
   • Include necessary details to identify your account

9.3 Deadline and confirmation:

After receiving your deletion request, we will:

1. Confirm receipt of the request within 5 business days
2. Provide a unique confirmation code to track the request
3. Process the deletion within 30 days
4. Send a confirmation when the deletion is completed

9.4 What is deleted:

When you request the deletion of your data, we:

1. Remove or anonymize all your identifiable personal data
2. Delete content created by you, including conversations and messages
3. Remove your authentication and access information

Some aggregated and anonymized data may be retained for statistical purposes, in compliance with applicable legislation.

9.5 Limitations:

In some cases, we may be required to retain certain data for legal reasons or to protect our legal rights. When this occurs, we will inform you about the data we need to retain and the reason.

Policy Acceptance: By using BeMoonAI, you agree to this Privacy Policy.

9.6 Facebook Business Manager Connection

By connecting your Facebook Business Manager account to BeMoonAI, you grant permissions to access and analyze data from your ad accounts and pixels. These permissions are necessary to provide personalized analytics and insights.

Disconnecting your Facebook account

You can disconnect your Facebook Business Manager account from BeMoonAI at any time through the following options:

1. On the BeMoonAI platform:

   Access the "Connect Business Manager" page at https://bemoonai.com/business/connect and click the "Disconnect Account" button.

2. Through Facebook:

   You can also revoke permissions granted to BeMoonAI directly through Facebook by accessing the apps and websites settings in your Facebook account.

3. Data deletion:

   If you wish to request deletion of your Facebook-associated data, you can do so through our data deletion page at https://bemoonai.com/data-deletion.

When you disconnect your account, BeMoonAI will no longer have access to your ad accounts and associated data. Previously collected data will be retained according to our data retention policy unless you specifically request deletion.